Privacy policy
GreenLife Naturals
Limpericher Straße 86
53225 Bonn, Germany
Phone: +4915752056114
Email: info@greenlifenaturals.de
As of: January 1, 2024
1. Subject of this Privacy Policy
This Privacy Policy informs you about the collection and processing of personal data during your visit to our website and when purchasing goods, as well as your associated rights. Personal data refers to information such as name, address, email address, device information, and your usage behavior on our website. This Privacy Policy is valid from the mentioned date. Changes due to the further development of the website or changes in legal requirements will be updated accordingly. 2. Controller for data processing
2. Controller of data processing
Responsible according to Art. 4 No. 7 of the General Data Protection Regulation (GDPR) is:
GreenLife Naturals
Limpericher Straße 86
53225 Bonn, Germany
Phone: +4915752056114
Email: info@greenlifenaturals.de
Questions or comments regarding the Privacy Policy can be directed to the email address mentioned above.
The person responsible for data protection laws, in particular the EU General Data Protection Regulation (GDPR), is Mr. Adib El Khaldi.
3. Data collection and data processing
The type and scope of data processing vary depending on the use of our website. When using it for information purposes only, we automatically collect data transmitted by the internet browser, such as date, time, browser type, operating system, last visited website, amount of data transmitted, access status, and your IP address. This data will be deleted as soon as it is no longer required for the purpose of collection, usually after the end of your session. The log files are kept for administrative purposes only for up to 24 hours and then deleted. The IP address is only stored for the duration of your visit and subsequently anonymized. This data processing is carried out in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR to protect our legitimate interests in the optimal presentation of our website.
When purchasing goods in the online shop, personal information such as name, address, email address, telephone number, and payment data is required. Mandatory information is marked, while further information is voluntary. You have the option to create a customer account where your data will be stored for future use. You can delete your customer account and this data at any time. The processing of your data is carried out in accordance with Art. 6 Para. 1 lit. b GDPR for contract fulfillment or the execution of pre-contractual measures. 4.
4. Disclosure of data to third parties
We work with various payment service providers to provide you with a smooth service. In the handling of payments for your purchases, we collaborate with payment service providers who collect and process personal data required for the selected payment method. In the case of payments, data provided by us is processed, which is transmitted to us by the payment service provider. The processing of this payment data is carried out in accordance with Art. 6 Para. 1 lit. b GDPR for contract fulfillment and from our legitimate interest according to Art. 6 Para. 1 lit. f GDPR to offer our customers secure and appropriate payment options.
When choosing the payment method "Purchase on Invoice," we transmit your data to the payment service provider Klarna. Klarna conducts a review and evaluation of your information and exchanges data with other companies and credit agencies to conduct a credit check. If your creditworthiness cannot be confirmed, Klarna reserves the right to reject the selected payment method. Your personal information will be treated by Klarna in accordance with data protection laws and not disclosed to third parties for advertising purposes. For more details, refer to Klarna's privacy policy.
Your specified delivery address, as well as your email address and telephone number, will be forwarded to the shipping service provider DHL for the purpose of delivering goods and notifications. This transfer is carried out in accordance with Art. 6 Para. 1 S. 1 lit b) GDPR to fulfill our contractual obligation to deliver, as well as according to Art. 6 Para. 1 S.1 lit f) GDPR to make shipping as smooth as possible for our customers.
Furthermore, data is disclosed to third parties for billing and accounting purposes. These third parties are either subject to professional confidentiality (e.g., tax advisors) or have concluded an order processing agreement to ensure that your data is adequately protected and processed.
5. Tracking & Analysis
To improve the user experience on our website, we analyze user behavior using Google Analytics. Data is sent to Google, evaluated there, and provided to us in reports.
To conduct this analysis, it is necessary to set so-called cookies. Cookies are small text files sent by our web server to your browser and stored on your device for later retrieval. You can determine which cookies we set through the settings in the so-called Consent Banner when visiting our website. The legal basis for this is your consent according to Art. 6 Para. 1 lit a) GDPR.
6. Transfer to third countries
Our shop is based on Shopify's shop system, a provider from Canada.
There is an adequacy decision of the EU for data transfers to Canada. There is a contract for order processing between our company and Shopify. According to this contract, Shopify is not allowed to use the data for its own purposes.
7. Your Rights
You have the right to receive information at any time about which personal data about you is processed for what purpose and to whom this data is disclosed (Art. 15 GDPR). This includes your right to receive copies. If there is a large amount of data, you may be asked to limit the information to specific data categories. The information will be provided without delay and in no case later than within one month.
Likewise, you have the right to have incorrect or incomplete personal data corrected or completed (Art. 16 GDPR). You can also request the restriction of the processing of your data if provided by law (Art. 18 GDPR).
You have the right to delete your personal data under certain conditions (Art. 17 GDPR), for example, if the purpose of data collection has been fulfilled or if the processing is unlawful. Regardless, your personal data will be automatically deleted when its collection purpose is fulfilled or the data processing is unlawful.
Furthermore, you have the right to receive your personal data in a structured, common, and machine-readable format or to have it transferred to another controller (Art. 20 GDPR).
According to Art. 7 Para. 3 GDPR, you are free to revoke your once-given consent at any time. This means that we may no longer continue the data processing based on this consent in the future.
You also have the right to object to the processing of your personal data if provided by law (Art. 21 GDPR). In the event of an effective objection, your personal data will be automatically deleted.
To exercise your right of revocation or objection, a notification via email is sufficient.
8. Right of appeal
Without prejudice to other administrative or judicial remedies, according to Article 77 GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.
The responsible supervisory authority for us includes the State Commissioner for Data Protection.
9. Use of phone numbers
By consenting under Article 6(1)(a) of the General Data Protection Regulation (GDPR), you agree that your personal data (name, first name, phone number, messenger ID, IP address, profile picture, and message history) may be stored, processed, and used for the purpose of transmitting messages to you within the use of WhatsApp, SMS, or other messenger services. The use of the messenger service requires an active account with the respective provider.
Your consent for the processing of personal data can be freely revoked at any time. A corresponding notification to GreenLife Naturals at info@greenlifenaturals.de, is sufficient for this purpose.